Inner Rhythm customer privacy notice This privacy notice tells you what to expect us to do with your personal information.
Contact details What information we collect, use, and why Lawful bases and data protection rights Where we get personal information from How long we keep information How to complain Contact details Email [email protected]
What information we collect, use, and why We collect or use the following personal information for the operation of client or customer accounts:
Names and contact details We collect or use the following personal information about you.
Names and contact details Lawful bases and data protection rights Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Your right to erasure - You have the right to ask us to delete your personal information. Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Your right to object to processing - You have the right to object to the processing of your personal data. Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object. Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.
Our lawful bases for collecting or using personal information to comply with legal requirements:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object. Where we get personal information from Directly from you
How long we keep information We keep information such as name, phone number and email for the duration of your time working with us. When your contract with us is complete we keep your information in a secure location that is protected by passwords. We keep your information for the duration of your contract with us. When you finish working with us we archive the information in a secure password protected folder and delete the folder completely after 7 years. We keep your phone number on a password protected phone to enable us to offer you sessions via mobile phone. These details are coded to deidentify you in the event the phone was accessed by anyone else. We only share any of your information with a third party with written consent from you unless we feel that you or someone else is at imminent risk of harm.
How to complain If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF
